A small firm, by design
We limit the number of clients we take on, so each one gets senior attention from people who know them. It is how we have worked for more than 20 years.
Our story
Richard McDonald started his first IT business in 2002 with a single client. Word spread through recommendation and referral, and over the following years the business supported more than 80 hedge funds along with family offices and private clients.
After selling that business, Richard founded Identiom in 2015. The aim was to keep the hands-on care that clients valued by staying small enough for him and a trusted team to know every client personally. Some of the clients we look after today have worked with Richard for close to 20 years.
What we believe
Trust and discretion come first
Our clients let us into their offices, their homes and their private affairs. We protect that trust. We do not publish client names, and the people who work on your account have shown their discretion over many years.
Advice should be impartial
We recommend what suits you, even when that means a product we do not sell or a supplier we do not work with.
Security belongs in every decision
We design, build and support every system with security in mind, from a new laptop to an office fit-out.
Qualified and experienced
Richard holds the CISSP certification and has built and run infrastructure for investment firms for over two decades, from data centres and storage arrays to Microsoft 365, Azure and modern security operations. Our engineers share the same standards and know the particular needs of financial firms and private households.
We are a Microsoft Cloud Solution Provider and work with specialist partners for 24x7 security monitoring, email security, backup and penetration testing.
Talk to us about your IT
Tell us how your firm or household runs today. We will give you an honest view of the risks and what we would change, with no obligation.