Privacy notice

Who we are

Identiom Limited (company number 09676775) of 19 Berkeley Street, LondonW1J 8ED is the controller of personal data collected through this website. You can contact us about privacy at info@identiom.com.

This notice covers this website only. Clients receive separate terms covering the data we process on their behalf.

What we collect and why

Enquiries

When you use our contact form or email us, we receive your name, email address, any phone number or organisation you give us, and your message. We use this to reply to you and, if you become a client, to set up our relationship. Our lawful basis is our legitimate interest in responding to enquiries, or taking steps at your request before entering into a contract.

Website logs

Our hosting provider records technical information when you visit, such as your IP address, browser type, the page requested and the time. We use these logs to keep the site secure and working, which is our legitimate interest. Logs are kept for a short period and then deleted.

Cookies and analytics

This website does not set cookies and does not use advertising or analytics trackers. We do not use social media plug-ins that track you. Links to other sites, such as LinkedIn or our client portal, are governed by those sites' own policies.

Who we share it with

We do not sell your data or share it for marketing. We use trusted service providers to host this website and our email (Microsoft). They process data on our instructions under contracts that protect it. Where a provider processes data outside the UK, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or adequacy regulations.

How long we keep it

We keep enquiry correspondence for up to two years after our last contact, unless you become a client, in which case our client terms apply. We may keep data longer where the law requires it.

Your rights

Under UK data protection law you have the right to:

• access the personal data we hold about you
• have inaccurate data corrected
• have your data erased in certain circumstances
• restrict or object to our processing
• data portability, where processing is based on consent or contract
• withdraw consent at any time, where we rely on consent

To exercise these rights, email info@identiom.com. We will respond within one month. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk, though we would appreciate the chance to resolve it first.

Security

We protect personal data with the same controls we use for our clients, including encryption, multi-factor authentication and 24x7 security monitoring. To report a security vulnerability in this website, see oursecurity.txt.

Changes

We will post any changes to this notice on this page and update the date above.